Capita India Private Limited

About

Capita, a global business process outsourcing company, has revolutionized its learning and development approach, recognizing the diverse career stages of its employees. Departing from the one-size-fits-all model, Capita empowers learners to shape their unique learning journeys, emphasizing learner autonomy for enhanced retention and practical application of acquired skills.
The Learning and Development (L&D) portfolio, accessible to all employees, encompasses diverse learning elements. From bite-sized, blended learning modules to simulations, self-paced digital resources, and coaching, Capita ensures a comprehensive and flexible learning environment.
Capita's Leadership Development Framework is a cornerstone, aligning with its commitment to employee growth throughout their tenure. The framework includes targeted programs for people managers, fostering effective leadership at various levels:
Manager's Guide to Employment Practices: An interactive induction workshop that educates managers on Capita's practices, covering recruitment, performance management, and more.
Appraiser Certification Programme: Designed for new managers, emphasizing team performance oversight and the importance of quality conversations.
The Role Induction: A day-long session for newly promoted supervisors and managers, clarifying role expectations and demonstrating competencies.
Active Manager Programme: A flagship initiative enhancing the time managers spend in active contact with their teams, monitored through an audit for application and compliance.
Active Conclave - Operational Best Practice Sharing: Monthly sessions where managers across businesses share unique practices, fostering collaboration and innovation.
The pinnacle of Capita's leadership development lies in its award-winning programs—The Leadership Acceleration Programme (LeAP) and The Advanced Management Programme (AMP). These 6-month journeys aim to build a pipeline of future-ready leaders capable of managing teams and the business. The programs integrate instructor-led sessions, coaching, simulations, and work-based assignments, adapting seamlessly to remote work.
These programs play a pivotal role in talent assessment and succession planning at Capita using psychometric tests, criticality - retention matrix, engagement levels, etc. With a focus on building a talent pipeline and fostering diversity and inclusion, Capita's learning ecosystem stands out as a beacon for effective and inclusive professional development.