44 BUDDYBOSS JOBS

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

**Skilled Hosting Support Engineer - Tier 2 based in Central America or Latin America, with some background in PHP and Laravel development

What's on Offer?

• Fantastic work culture

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

**Skilled Hosting Support Engineer - Tier 2 based in Central America or Latin America, with some background in PHP and Laravel development

What's on Offer?

• Fantastic work culture

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

**Skilled Hosting Support Engineer - Tier 2 based in Central America or Latin America, with some background in PHP and Laravel development

What's on Offer?

• Fantastic work culture

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

You will be responsible for:

• Working with our Development team to create, and maintain efficient, reusable, and reliable code for our React-based hosting customer dashboards
• Work closely with UI/UX designers to implement visual elements and user interactions based on their guidance
• Integrate REST APIs, third-party libraries, and external data sources
• Ensure applications are responsive and performant across various devices and platforms.
• Troubleshoot, debug and resolve issues in a timely manner.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Participate in the full software development life cycle, from understanding business requirements to deployment and maintenance.

Ideal Profile

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of professional experience in full-stack software development.
• Demonstrated proficiency in React, and JavaScript
• Demonstrate a solid understanding of the integration of Rest APIs with React
• Demonstrate a solid understanding of HTML and CSS 
• Demonstrate knowledge of MySQL database structures and design.
• Previous experience with PHP and Laravel backend development is strongly recommended
• Ability to work independently and collaboratively within a team.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.

What's on Offer?

• Opportunity to make a positive impact
• Work within a company with a solid track record of success
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

You will be responsible for:

• Working with our Development team to create, and maintain efficient, reusable, and reliable code for our React-based hosting customer dashboards
• Work closely with UI/UX designers to implement visual elements and user interactions based on their guidance
• Integrate REST APIs, third-party libraries, and external data sources
• Ensure applications are responsive and performant across various devices and platforms.
• Troubleshoot, debug and resolve issues in a timely manner.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Participate in the full software development life cycle, from understanding business requirements to deployment and maintenance.

Ideal Profile

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of professional experience in full-stack software development.
• Demonstrated proficiency in React, and JavaScript
• Demonstrate a solid understanding of the integration of Rest APIs with React
• Demonstrate a solid understanding of HTML and CSS 
• Demonstrate knowledge of MySQL database structures and design.
• Previous experience with PHP and Laravel backend development is strongly recommended
• Ability to work independently and collaboratively within a team.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.

What's on Offer?

• Opportunity to make a positive impact
• Work within a company with a solid track record of success
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Working in a team on the deployment, operation, maintenance, and scalability of PaaS infrastructure utilizing containerized WordPress as a service across multiple regions
• Maintaining and ensuring continued reliability, scalability, and security of PaaS infrastructure.
• Monitoring and investigation of PasS operational issues.
• Working with onboarding team to assist with WordPress platform migrations
• Working with support team to address escalated hosting issues
• Performing day to day maintenance tasks
• Working closely with internal and external teams to ensure best practices are applied consistently.

Ideal Profile

• Min. 3 years experience in IT
• Experience with LiteSpeed Enterprise web hosting infrastructure
• Proficiency in Linux Administration (CentOS/Debian/Ubuntu most preferred)
• Proficiency in building and maintaining AWS-based infrastructure (EC2, S3, SQS, SES, etc.)
• Min. 2 years experience with WordPress environment preparation and deployment.
• Min. 2 years experience with shell scripting in Bash
• Experience building, deploying, and managing Docker/Kubernetes,
• Experience with server virtualization technology such as KVM, Vmware
• Experience with enterprise-scale server/web hosting
• Database experience (both SQL and NoSQL, including MySQL and Redis)
• Experience with GitLab CI/CD, CircleCI, deployHQ, Jenkins, Bitbucket Pipelines, or similar
• Experience with version control systems (preferred Git)

Previous Experience / Nice to Have

• Experience with OpenStack / Virtuozzo infrastructure
• Experience with JPS / Jelastic Cloud Scripting
• Experience with programming in at least one language (ideally PHP)
• Experience with PHP frameworks (ideally Wordpress and Laraval)
• Experience in a DevOps, infrastructure, systems, or equivalent role
• Experience with monitoring and alerting tools such as Zabbix New Relic, Datadog, etc.
• Experience applying cloud security best practices and maintaining compliance.
• Experience with ElasticSearch/OpenSearch technologies
• Redhat or AWS certificates (would be considered a plus)
• Experience with backup and recovery best practices

What's on Offer?

• Opportunity for growth and development
• Join a team of world class IT professionals
• Comprehensive salary package

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Your #1 trusted resource for BuddyPress and WordPress powered communities. Our products and custom development services help businesses across the globe, in building community platforms on WordPress and BuddyPress.

The Role

Your responsibilities will include:

• Supporting our customers via our live chat & support ticketing system and other communication channels
• Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
• Assisting customers with all hosting related issues via platform control panels
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat, and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our SysOps, Developers and Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style.
• Being an active part of the Support team.

Ideal Profile

• At least 3+ years of experience with website site management and website migration tasks
• At least 2+ years of experience hosting WordPress applications in a Linux environment
• At least 2+ years of experience in a prior web hosting support role
• Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose Hosting issues via diagnostic logs at a server level
• An understanding of server access, error and debug logs
• An understanding of browser console errors and debugging via developer tools
• Ability to diagnose WordPress issues by isolating issues and providing resolution
• Strong SFTP, SSH and command-line skills including bash scripting
• Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including: 
• DNS Zone configuration
• Diagnosing common HTTP error codes
• Email client configuration
• FTP connections
• MySQL configuration
• Setting up cron-jobs
• Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
• Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
• Experience with WordPress-based PHP programming, CSS, SQL, HTML.
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, kind, supportive, and all-around friendly
• A great team player, keen on working in an expanding, motivated, distributed support team
• A can-do attitude with excellent English based written and verbal communication skills.
• Ability to work full-time (40 hours/ 5 days a week)

Nice to have

• Experience with Server development and deployment
• Experience with Docker / Virtuozzo
• Experience with Laravel API development
• Experience with node.js API development
• Experience with AlmaLinux deployment and management
• Experience with CyberPanel deployment and development
• Experience with Virtuozzo CloudScripting language

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits