Job descriptionThis Job post only for Mohali.Retail Operations:Plan the annual budget of the Outlet in consultation with the CEO and divide it into actionable targets for the team, season wise, monthly, weekly and daily.Driving efficiencies and processes across the outlet, to include maintenance of stock levels and control of replenishment.Maintaining excellent product presentation and high standards of merchandizing at all times.Track, monitor and communicate business results to the CEO.Track, monitor and communicate business results to the CEO.Possess an in-depth knowledge of the merchandise and implement & maintain all merchandising directives and insure execution of effective merchandising strategies.Build, maintain communication and effective relationship with the team of designers.Control store expenses and maintain operating budgets continually striving to reduce costs.Ensure the adequate support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and L/P audits.Oversight of stock count, control and proper record of all stock movements and inventory.Coordination with the Stylist on the Visual Display of the Outlet.Maintaining high standards of Visual Merchandising (display, stock rotations, cleanliness) and ensure presentation standards are met as per brand’s visual merchandising guidelines.To be responsible for ensuring established strategies and procedures are respected and the outlet is correctly supplied.To ensure compliance with the process for order processing.To manage inventory allocation to maximize profitability and customer satisfaction.To monitor customer accounts (payments and overviews).To check discounts, credit notes and returns.To manage customer relations and overdraft facilities.To define the Operational processes and procedures in terms of SOP and ensure that the same are rigorously followed by the team members.To ensure the dispatch of payments to the respective designers on time.Oversight on the Retail Billing Transactions as per the laid down protocol of the Organization.Customer Service:Devise & implement exemplary customer service through the development of a highly trained team with an exceptional product knowledge and service know-how.Ensure consistency in customer service by all associates based on established SOPs.Handling after sales queries and complaints.Identify customer potential needs / grievances and use initiatives to meet those needs.Maintaining current customer data base and building relations with new clients.Staff Management & Development:Facilitating strong team results through the effective management of individual performance and contribution.Support the development of associate's sales techniques to maximize sales.Recruit, train and develop staff and ensuring all positions of the Outlet are filled in a timely fashion with qualified personnel.Ensure grooming standards of both the Fashion Consultants and Team are met.Providing on-job trainings to the team members.Ensure strong communication between the associates and transfer of all important information within the team.Conduct appraisals and assessments of the supervised associates and discuss the results with the HR department.Retail Branding:Successfully organizing and implementing in-store marketing promotions and events.Building an invaluable network within the community to drive brand awareness and footfall.Oversight and contributing to all matters relating to Social Media communication across a range of platforms and maintaining a positive online reputation of the brand:Strategy and Goal SettingContent CreationCommunity ManagementEmployer Branding through PR CampaignsResponsible for the operation of e-commerce logistics including fulfilment, shipping, content production, online merchandizing and promotions, customer acquisition & retention, and customer experience.Generate sales and handling VIP customers when in the Outlet.Coordinate with the CEO & Team regarding alterations, new launches, in-store events and activities, brand updates and additional information/trainings on the collections if/when required that would encourage sales.To participate in the implementation and success of the sales campaigns that galvanize the outlet.To ensure creation of content or creatives for boards, simulations, and 3D Visuals and to develop communication material (guidelines & SOPs).To ensure smooth coordination of photoshoots of the products, press showrooms or customer events. Strategic Planning:To always stay aware of market trends by conducting analysis and monitoring competitors' activities.Analyze store sales reports to determine the needs of the business and set business strategies.Seek out new ways to increase business.Maintain a consistent awareness of the competition.Formulate the buying plan for each season. Buy plan would include the category wise budgeting of SKU’s, in terms of the ratio that is required at the store as well as the value for the same.Coordination and ideation with the CEO to map and react to the season trends and buyers” sentiment.Produce daily, weekly, monthly quarterly, yearly sales, KPI and other communicated reports / MIS.Growing Sales: Setting annual and monthly sales targets in agreement with the Promoters of the organization.To follow the process improvement programs & carry-on Quality Initiatives in the department. To perform all the jobs as may be assigned due to exigencies of work.Employment TypeFull-timeSalary :30K-40K
